Dive Into Our Library of Case Studies
Why Credit Unions Should Be on Social Media
Did you know that about one in five credit unions are “Twitter quitters?” In other words, they had an account at one point but have since given up and stopped posting. We don’t blame them. Social media can be incredibly...
5 Ways Banks Can Leverage Customer Feedback
Many financial institutions recognize that sourcing and collecting customer feedback is important in a vague, nebulous way. Some send out an annual survey or otherwise periodically ask their customer base about satisfaction. Even an annual survey can produce a wealth...
The Customer Experience Stats Banks Should Be Measuring
For financial institutions, customers are the key to just about everything – from revenue to reputation. But ultimately, they’re the key to sustained success. If your bank or credit union is planning to revamp its current customer outreach, a customer...
Reset your own password & Upgraded security
More than just a password reset link Next time you access the reports.avannis.com login page, if you enter an incorrect username or password, an option to reset your password will appear. Gone are the days when you have to reach out to...
What are your customers saying about you?
Words can spread, they hurt, and they can be difficult to take back. Our customer’s opinions of us can spread, they are difficult to take back and they can hurt. Our customer’s words can dissolve our credibility not only with...
No long-term commitments
At Avannis, we feel that if you are not happy with the service we provide, you should not be contractually required to continue. We understand the irony of customer satisfaction and loyalty experts who fall short of the level of...
Dedicated Support
When you engage Avannis one of our dedicated and experienced research professionals will become your Client Partner. Your client partner will be your primary point of contact at Avannis and will ensure that all of your needs are met. A...
Why Improving Internal Customer Service Makes Sense
Many banks focus on improving customer satisfaction and loyalty by gathering customer feedback and incenting customer-facing employees to provide superior service. One often overlooked area, however, is the support that customer-facing employees receive from their colleagues behind the scenes. A...
Turning the Complaint Box to your Advantage
A recent article in the American Banker illustrates a new reason why banks need to encourage customers to voice their concerns. (American Banker, “Customers are Now Banks’ Greatest Regulatory Threat“) As much as we hate to receive complaints about the...