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What You Need to Know About ICBA LIVE
Trade shows are excellent places to stay on top of industry developments including the latest in services, products, and the newest technology. For banks and credit unions, ICBA LIVE 2020 is the premier event where independent community bankers come together...
Social Media 101 for Banks and Credit Unions
Social media has proven to be a useful marketing tool for all types of businesses. Everyone from local mom ‘n pop shops to big-name national corporations can use Facebook, Twitter, Instagram, or any of a number of other popular social...
Is There Anything to Fear From Fintechs?
Considering its practically meteoric rise from a simple payor platform to the global profile it has today, it’s easy to forget PayPal’s humble beginnings. Who could have known back in 2000 that the scrappy e-commerce service would become one of...
Digital Divide in Finance: Bridging the Gap
In general, the idea of a digital divide isn’t new. Even before the turn of the century, computer science experts were bracing for an existing gap to grow wider as technology progressed. While the term initially referred to those who...
Maintaining a Personal Touch While Harnessing the Power of AI
For years, industry experts have been forecasting the massive impact of artificial intelligence (AI) on the financial service sector and, with a surge in technological advances seemingly overnight, that prediction is coming true in more ways every day. AI has...
Customer Feedback: Why It Matters and How To Get It
As if banks and credit unions didn’t have enough competition among themselves, the expansion of fintechs into the financial sector has made the contest for customers’ business even more fierce. You may think you’re doing a terrific job and that...
4 Ways to Boost Customer Loyalty
Attracting new banking customers is a key part of growing a financial institution—but retaining those customers is another matter altogether. So let’s break things down a bit. Customer retention is strongly tied to loyalty, satisfaction, and a number of other...
Streamlining the Customer Experience With Home Loan Survey Results
So, you’ve run the mortgage surveys, collected the data, and are now wondering what to do with it all. We’ve got the answer. Or answers, as it were. Customer experience surveys contain a vast amount of information that can be...
4 Back-Office Issues That Impact Customer Service
It’s all too easy to focus customer experience efforts and growth strategies exclusively on coaching front-line staff. They are, after all, the most visible part of your team. But the back office needs adequate support, as well. If underwriting is...