Enhance your Credit Union's Member Experience
Connect and engage with your Credit Union members and discover how your member experience is being perceived. Avannis provides customized programs for member-focused and data-driven insights.
Separate your service from your competitors
You hang your hat on differentiated service. Avannis will give you a clear picture of how consistently you’re delivering a “WOW” experience at all key touchpoints.
Optimize Your Credit Union's Bottom Line with Direct Member Feedback
Avannis understands how to use member feedback to drive growth and rentention, even if you already know your members.
Designed for Credit Unions
How refreshing. A partner that only works with Financial Institutions and has been doing so for over 20 years. Avannis “gets” credit unions, and is focused on their future state.
For 30+ banking-related experiences, we know how to measure what matters most to your members and how to identify retention and sales opportunities.
Our benchmarks show how you compare to similar financial institutions, not just on NPS, but on a wide range of loyalty drivers for each type of banking experience.
Role-based reporting is built custom to your credit union’s organization structure, and data is available to call and display within your own organization’s technology.
Our team has over 20 years of experience serving financial institutions, each with a unique and compelling story. Allow our perspective to inform your path to best-in-class service!
Level the Playing Field with Large Competitors
Avannis offers you that full-sized marketing analytics department of your dreams….without hiring a single FTE. We are intentional about allowing credit unions to have the same opportunities to listen to members as their mega-competitors.
Direct access to a 3 person support team who knows your credit union’s program intimately! Your team will get out of the weeds from managing a self-serve software suite, and instead be able to ACT on the direction your members give you.
A broad range of feedback methods so you can reach everyone, including those without an email address.
Professional list management that ensures you don’t irritate your members with too many survey contacts.
Large banks get feedback from their customers every day. There’s no reason your credit union can’t do the same with your members. We’ll show you how.
You only pay for the responses you need. No long-term contracts, no minimums, no block purchases. Avannis programs are flexibly designed to meet your objectives and budget.
Collecting data is only the first step. Avannis’ 20+ years of experience with financial institutions will help you know how to take action on what your members say.
Impact the Bottom Line
Proactively identify members who are dissatisfied or unaware of the full breadth of services available to them. Quickly get the information to the right team member to save the member relationship.
Uncover member needs and reach out with solutions. Our survey designs will help you track NPS and identify promoters who will speak positively about your institution.
Learn more about members’ perceptions of routine branch interactions, digital & online services, risk management, cybersecurity concerns, and more.
Test the effectiveness of loan services and related financial products, like mortgages and refinancing.
Whether you offer financial advice or portfolio management, it’s important to weigh your members’ satisfaction or risk attrition.
Understand why members are closing accounts, where they are going, and how effective your team is at saving the relationship. Stay current on changes and trends in member retention.
Difficult to replace, your credit union thrives with a committed and engaged team — determine your success from operations to risk assessment to IT, HR, and beyond.
From major corporations to small startups, keep an eye on key components, including loan and credit services, merchant services, and cash management.
Best Partner/Vendor Experience You’ve Ever Had. Period.
Listen–we know you deserve more than call centers, faceless support and long contracts that allow for low service levels. To back up our claim to differentiated service, Avannis offers a three-person support team to each partner credit union. Big or small, that truth is the same. Do we offer incredible solutions, reporting and custom deliverables? You bet. But more importantly, we’re responsive, we’re up front, we have NO long-term contracts, and we have a lot of fun helping you improve. Join us!
Meet our team of Member Retention experts
Read the Latest Industry Trends and Insights
Hear what some of our valued clients have to say about Avannis, our services, and how we impacted their business.
Partnering with the Avannis team has been one of the best decisions our credit union has made this year. The Avannis team is extremely knowledgeable of their product and their industry. We felt completely confident taking their expert recommendations and allowing them to guide us through this new process.
Service Excellence Coach, Retail Banking
Union Square Credit Union
Wichita Falls, TX
Avannis takes managing member satisfaction to a higher level. We can drill down in order to gain perspective on specific trends and this is what allows us to concentrate on the right priorities at the right times; which allows us to achieve the desired result of hearing and listening to our membership.
Senior Assistant Vice President - Direct Retail
Redstone Federal Credit Union
Huntsville, AL
The software is top notch and easy to use, but what really separates Avannis from its competitors is the support we receive from its team. The folks at Avannis are quick, knowledgeable and proactive, while their knowledge of financial services is unlike anything I’ve experienced within my two decades in banking.
Chief Marketing Officer
Salem Five Bank, Salem MA
Avannis has been a trusted partner of German American since 2017. Their customer service is amazing! They are proactive, sharing best practices and suggesting additional services that could help us improve and succeed!
German American
VP, Executive Admin and Strategic Customer Service
Jasper, IN
Avannis has been a fantastic partner in building our customer experience survey program. Their research-based approach and deep industry knowledge has been invaluable, and Emily’s guidance and expertise has been exceptional as we continue to mature our program.
SVP, Retail Banking Director
Border Bank, Fargo ND