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Enhance your Credit Union's Member Experience

Connect and engage with your Credit Union members and discover how your member experience is being perceived. Avannis provides customized programs for member-focused and data-driven insights.

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Small business owner mailing packages.
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Separate your service from your competitors

You hang your hat on differentiated service. Avannis will give you a clear picture of how consistently you’re delivering a “WOW” experience at all key touchpoints.

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Optimize Your Credit Union's Bottom Line with Direct Member Feedback

Avannis understands how to use member feedback to drive growth and rentention, even if you already know your members.

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Young couple managing finances on laptop.

Designed for Credit Unions

How refreshing. A partner that only works with Financial Institutions and has been doing so for over 20 years. Avannis “gets” credit unions, and is focused on their future state.

Credit Union Specific surveys

For 30+ banking-related experiences, we know how to measure what matters most to your members and how to identify retention and sales opportunities.

Financial Service Benchmarks

Our benchmarks show how you compare to similar financial institutions, not just on NPS, but on a wide range of loyalty drivers for each type of banking experience.

Reporting reflects your unique structure

Role-based reporting is built custom to your credit union’s organization structure, and data is available to call and display within your own organization’s technology.

Experienced Insights

Our team has over 20 years of experience serving financial institutions, each with a unique and compelling story. Allow our perspective to inform your path to best-in-class service!

We have great results. Multicultural team discussing new project and smiling while sitting at the office table

Level the Playing Field with Large Competitors

Avannis offers you that full-sized marketing analytics department of your dreams….without hiring a single FTE. We are intentional about allowing credit unions to have the same opportunities to listen to members as their mega-competitors.

3-person team

Direct access to a 3 person support team who knows your credit union’s program intimately! Your team will get out of the weeds from managing a self-serve software suite, and instead be able to ACT on the direction your members give you.

Full range of methodologies

A broad range of feedback methods so you can reach everyone, including those without an email address.

Protection against over-sampling

Professional list management that ensures you don’t irritate your members with too many survey contacts.

Daily Feedback

Large banks get feedback from their customers every day. There’s no reason your credit union can’t do the same with your members. We’ll show you how.

Scaled pricing to fit any budget

You only pay for the responses you need. No long-term contracts, no minimums, no block purchases. Avannis programs are flexibly designed to meet your objectives and budget.

Experienced guidance, not just technology

Collecting data is only the first step. Avannis’ 20+ years of experience with financial institutions will help you know how to take action on what your members say.

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Impact the Bottom Line

Prevent Attrition

Proactively identify members who are dissatisfied or unaware of the full breadth of services available to them. Quickly get the information to the right team member to save the member relationship.

Refer, Upsell and Repurchase

Uncover member needs and reach out with solutions. Our survey designs will help you track NPS and identify promoters who will speak positively about your institution.

Listen Everywhere

Retail Banking
Retail Banking

Learn more about members’ perceptions of routine branch interactions, digital & online services, risk management, cybersecurity concerns, and more.

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Loan & Mortgage
Loan & Mortgage

Test the effectiveness of loan services and related financial products, like mortgages and refinancing.

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Whether you offer financial advice or portfolio management, it’s important to weigh your members’ satisfaction or risk attrition.

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Understand why members are closing accounts, where they are going, and how effective your team is at saving the relationship. Stay current on changes and trends in member retention.

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Internal Services
Internal Services

Difficult to replace, your credit union thrives with a committed and engaged team — determine your success from operations to risk assessment to IT, HR, and beyond.

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Business Banking
Business Banking

From major corporations to small startups, keep an eye on key components, including loan and credit services, merchant services, and cash management.

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Why Avannis?
Avannis logo overlaid with banking icons.
Why Avannis?

Best Partner/Vendor Experience You’ve Ever Had. Period.

Listen–we know you deserve more than call centers, faceless support and long contracts that allow for low service levels. To back up our claim to differentiated service, Avannis offers a three-person support team to each partner credit union. Big or small, that truth is the same. Do we offer incredible solutions, reporting and custom deliverables? You bet. But more importantly, we’re responsive, we’re up front, we have NO long-term contracts, and we have a lot of fun helping you improve. Join us!

Meet our team of Member Retention experts

About Us
News and Information

Read the Latest Industry Trends and Insights

Hear what some of our valued clients have to say about Avannis, our services, and how we impacted their business.

Partnering with the Avannis team has been one of the best decisions our credit union has made this year. The Avannis team is extremely knowledgeable of their product and their industry. We felt completely confident taking their expert recommendations and allowing them to guide us through this new process.

Kierra Melle Metiz
Service Excellence Coach, Retail Banking
Union Square Credit Union
Wichita Falls, TX

Avannis takes managing member satisfaction to a higher level. We can drill down in order to gain perspective on specific trends and this is what allows us to concentrate on the right priorities at the right times; which allows us to achieve the desired result of hearing and listening to our membership.

Sara Boy
Senior Assistant Vice President - Direct Retail
Redstone Federal Credit Union
Huntsville, AL

The software is top notch and easy to use, but what really separates Avannis from its competitors is the support we receive from its team. The folks at Avannis are quick, knowledgeable and proactive, while their knowledge of financial services is unlike anything I’ve experienced within my two decades in banking.

Joe Bartolotta
Chief Marketing Officer
Salem Five Bank, Salem MA

Avannis has been a trusted partner of German American since 2017. Their customer service is amazing! They are proactive, sharing best practices and suggesting additional services that could help us improve and succeed!

Terri Eckerle

German American

VP, Executive Admin and Strategic Customer Service
Jasper, IN

Avannis has been a fantastic partner in building our customer experience survey program. Their research-based approach and deep industry knowledge has been invaluable, and Emily’s guidance and expertise has been exceptional as we continue to mature our program.

Steph Melgaard
SVP, Retail Banking Director
Border Bank, Fargo ND
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