Dive Into Our Library of Case Studies
Taking it Personal: Being There for Customers in a Challenging Time
So many adjustments have had to be made throughout the COVID 19 lockdown, almost nothing about our lives are recognizable. Although financial institutions were among the businesses deemed “essential” and allowed to remain open, the way credit unions and banks...
AI is the Future of Banking’s “New Normal”
Continuing on with business as usual isn’t the only challenge the current crisis presents. However, the banks and credit unions that end up weathering the storm will be the ones that make the most of the opportunity to be there...
How the PPP Can Make You the Small Business Customer’s Superhero
The current state of emergency has been a crazy rollercoaster ride and the turbulence isn’t over yet, but the federal government has stepped up with assistance programs designed to ensure small business owners can keep employees on the payroll. The...
Maintaining Contact With Customers During Tentative Times
COVID hit everyone out of left field. A Black Swan event that few were prepared for. More than two months later, the dust hasn’t yet begun to settle, but resilient creatures that we are, Americans have adjusted to what many...
Customer Feedback Reveals They Still Want Your Brick-and-Mortar Branch
The popularity of online banks can’t be denied. In the past 5 years alone, the number of digital banking users in the United States grew 18% from 133.5 million in 2014, to 161.1 million in 2019. What’s more, in the...
What You Need to Know About ICBA LIVE
Trade shows are excellent places to stay on top of industry developments including the latest in services, products, and the newest technology. For banks and credit unions, ICBA LIVE 2020 is the premier event where independent community bankers come together...
Social Media 101 for Banks and Credit Unions
Social media has proven to be a useful marketing tool for all types of businesses. Everyone from local mom ‘n pop shops to big-name national corporations can use Facebook, Twitter, Instagram, or any of a number of other popular social...
Is There Anything to Fear From Fintechs?
Considering its practically meteoric rise from a simple payor platform to the global profile it has today, it’s easy to forget PayPal’s humble beginnings. Who could have known back in 2000 that the scrappy e-commerce service would become one of...
Digital Divide in Finance: Bridging the Gap
In general, the idea of a digital divide isn’t new. Even before the turn of the century, computer science experts were bracing for an existing gap to grow wider as technology progressed. While the term initially referred to those who...