Dive Into Our Library of Case Studies
How the PPP Can Make You the Small Business Customer’s Superhero
The current state of emergency has been a crazy rollercoaster ride and the turbulence isn’t over yet, but the federal government has stepped up with assistance programs designed to ensure small business owners can keep employees on the payroll. The...
Maintaining Contact With Customers During Tentative Times
COVID hit everyone out of left field. A Black Swan event that few were prepared for. More than two months later, the dust hasn’t yet begun to settle, but resilient creatures that we are, Americans have adjusted to what many...
Customer Feedback Reveals They Still Want Your Brick-and-Mortar Branch
The popularity of online banks can’t be denied. In the past 5 years alone, the number of digital banking users in the United States grew 18% from 133.5 million in 2014, to 161.1 million in 2019. What’s more, in the...
What You Need to Know About ICBA LIVE
Trade shows are excellent places to stay on top of industry developments including the latest in services, products, and the newest technology. For banks and credit unions, ICBA LIVE 2020 is the premier event where independent community bankers come together...
Social Media 101 for Banks and Credit Unions
Social media has proven to be a useful marketing tool for all types of businesses. Everyone from local mom ‘n pop shops to big-name national corporations can use Facebook, Twitter, Instagram, or any of a number of other popular social...
Is There Anything to Fear From Fintechs?
Considering its practically meteoric rise from a simple payor platform to the global profile it has today, it’s easy to forget PayPal’s humble beginnings. Who could have known back in 2000 that the scrappy e-commerce service would become one of...
Digital Divide in Finance: Bridging the Gap
In general, the idea of a digital divide isn’t new. Even before the turn of the century, computer science experts were bracing for an existing gap to grow wider as technology progressed. While the term initially referred to those who...
Maintaining a Personal Touch While Harnessing the Power of AI
For years, industry experts have been forecasting the massive impact of artificial intelligence (AI) on the financial service sector and, with a surge in technological advances seemingly overnight, that prediction is coming true in more ways every day. AI has...
Customer Feedback: Why It Matters and How To Get It
As if banks and credit unions didn’t have enough competition among themselves, the expansion of fintechs into the financial sector has made the contest for customers’ business even more fierce. You may think you’re doing a terrific job and that...