Dive Into Our Library of Case Studies
What Are Some Good Customer Survey Questions?
If you’re overhauling your financial institution’s customer feedback process, one of your first steps should be to isolate what you need to know about your customers. But guess what? That’s the easy part! Narrowing in on the right questions to...
Mystery Shopping vs. Direct Customer Feedback: Which Is Right for Your Bank?
If you’ve recognized that your financial institution needs a reliable way to gauge customer satisfaction, you’re probably on a deep dive to gather information on how you can do just that. There are a variety of ways to gain a...
How Financial Institutions Can Measure Customer Satisfaction
Customer satisfaction matters far more in some industries than in others. In the world of banking, which is filled with competition, the customer experience just so happens to matter quite a bit. If your financial institution isn’t viewed as professional,...
Why Credit Unions Should Be on Social Media
Did you know that about one in five credit unions are “Twitter quitters?” In other words, they had an account at one point but have since given up and stopped posting. We don’t blame them. Social media can be incredibly...
5 Ways Banks Can Leverage Customer Feedback
Many financial institutions recognize that sourcing and collecting customer feedback is important in a vague, nebulous way. Some send out an annual survey or otherwise periodically ask their customer base about satisfaction. Even an annual survey can produce a wealth...
The Customer Experience Stats Banks Should Be Measuring
For financial institutions, customers are the key to just about everything – from revenue to reputation. But ultimately, they’re the key to sustained success. If your bank or credit union is planning to revamp its current customer outreach, a customer...
Reset your own password & Upgraded security
More than just a password reset link Next time you access the reports.avannis.com login page, if you enter an incorrect username or password, an option to reset your password will appear. Gone are the days when you have to reach out to...
What are your customers saying about you?
Words can spread, they hurt, and they can be difficult to take back. Our customer’s opinions of us can spread, they are difficult to take back and they can hurt. Our customer’s words can dissolve our credibility not only with...
No long-term commitments
At Avannis, we feel that if you are not happy with the service we provide, you should not be contractually required to continue. We understand the irony of customer satisfaction and loyalty experts who fall short of the level of...