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Transitioning to Digital: How Community Banks and Credit Unions Can Keep Up With the “Big Guys”
Although the COVID 19 crisis sped things up, financial institutions were already moving toward implementing more and more digital products. As a response to customer demands, it’s a solid plan for staying relevant and continuing to thrive in the 21st...
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From economic trends to the status of legislation impacting local financial institutions to best practices, case studies and recent research, Independent Banker offers invaluable resources to the Avannis client community. Click here to see what’s happening now.
The Winners are in! Best Community Banks to Work For 2023
The results of ICBA’s 2023 “Best Community Banks to Work for” are in! The annual research conducted by Avannis for the Independent Community Bankers of America highlights community banking institutions that have developed positive work cultures for their team members....
It’s Time for a Conversation
The automated digital world we’re living in has done a lot to make us more productive, but studies show that it’s also turning us into terrible listeners. It’s an unfortunate side effect, especially right now when your customers not only...
The One That Got Away: Dealing With Attrition Affordably
Customer attrition is a fact of life for all banks and credit unions. To combat it, financial institutions commonly pour resources into marketing efforts. The aim is to spread the word about your stellar products and services to attract new...
Why Your Institution’s Scores Might Be Dropping–And What You Can Do About It
As the COVID-19 quarantine winds down, some financial institutions are noticing their NPS and overall satisfaction scores acting erratically. If it were charted like stocks or futures, ratings for many credit unions and banks would probably look like the year-to-date...
Step Up to the Challenge: Navigating COVID Recovery
In the current climate of uncertainty, it’s only natural to want to recede into a cave where you can hole up until things get rolling again. For banks and credit unions, however, the problem with a hide-and-watch approach right now...
Taking it Personal: Being There for Customers in a Challenging Time
So many adjustments have had to be made throughout the COVID 19 lockdown, almost nothing about our lives are recognizable. Although financial institutions were among the businesses deemed “essential” and allowed to remain open, the way credit unions and banks...
AI is the Future of Banking’s “New Normal”
Continuing on with business as usual isn’t the only challenge the current crisis presents. However, the banks and credit unions that end up weathering the storm will be the ones that make the most of the opportunity to be there...