Privacy Policy

Last updated: 3 September 2026

Who we are

Avannis Inc. is a customer experience research company based in Colorado. Banks and credit unions across the United States hire us to find out how their customers and members feel about the service they receive. We run the research, we report the results back to the institution, and the institution uses those results to improve.

This policy explains what happens to personal information on our website at us.avannis.com. It is written in plain English on purpose, because two very different groups read it. One is people at banks and credit unions checking us out as a vendor. The other is ordinary bank customers who were contacted for a survey and want to confirm that Avannis is a real company doing legitimate work.

You can reach us about anything in this policy at info@avannis.com or (303) 962-4960. Our address is 4901 E Dry Creek Rd, Centennial, CO 80122.

If you were contacted for a survey

This section is for bank and credit union customers rather than for our business clients.

If Avannis contacted you, it is because your bank or credit union asked us to find out how well it is serving the people who bank there. Your financial institution provided the contact details we used to reach you. You did not sign up with us directly. We are an independent research company working for that institution. We are not a debt collector and we are not selling you anything.

Taking part is voluntary. You can decline, you can ignore the invitation, and you can ask us to stop contacting you. Email info@avannis.com and we will take you off the list for that research.

Information you provide in a survey is handled on behalf of the financial institution that commissioned the research, under our contract with that institution. If you want to know exactly how your bank or credit union uses its research results, ask them directly, because they decide that.

What Avannis will never ask you for

Please read this even if you read nothing else on this page. It is the best way to tell a genuine Avannis survey from someone pretending to be us.

Avannis will never ask you for any of the following.

• Your account number, card number, PIN or routing number
• Your Social Security number or tax ID
• Your online or mobile banking username, password, or security question answers
• A one-time passcode or verification code sent to you by text, email or an app
• Payment of any kind, a gift card, or a wire transfer
• Remote access to your computer or phone, or for you to install software

We do not need any of those things to ask you about your experience with your bank. If someone asks you for them and claims to be from Avannis, they are not from Avannis. Hang up or delete the message.

To check whether a survey request is genuine, call your bank or credit union using the number printed on your card or statement, not a number given to you by a caller. Or call us on (303) 962-4960.

What this website collects

Information you type in

Our contact form, demo request form, newsletter signup and campaign forms run on Gravity Forms. What you enter is what we receive, which is generally your name, your work email address, your phone number, your institution, and whatever you write in the message field. Form submissions are sent into our Salesforce account so we can respond to you.

Information collected automatically

Like most websites, this one collects technical information when you visit, even if you never fill anything in. That includes your IP address and the approximate location derived from it, your browser and device type, the pages you view, the date and time, how long you stay, the links you click, and the page or ad that sent you here. This happens through cookies and the tools listed below. A cookie is a small file a website stores in your browser.

Some of our campaign forms carry hidden fields that record how you found us. Those fields are utm_source, utm_medium, utm_campaign, gclid, fbclid, msclkid, the landing page you arrived on, and the referring page.

Which third parties receive data from this website

We think you are entitled to the actual list rather than a vague reference to “our partners”. These are the outside services running on us.avannis.com and what each is for.

Analytics

• Google Analytics 4. This site currently reports into two separate Google Analytics properties, G-RZL0QRL76F and G-VHD9QDB82S. They measure how people find and use the site.
• Google Tag Manager (container GTM-T2V39KF2) and the Google Site Kit tag GT-TWR694G, which load and manage several of the tags on this page.
• Jetpack, by Automattic, which provides site statistics and security features.

Advertising and remarketing

• Meta (Facebook) Pixel
• LinkedIn Insight Tag
• Microsoft Advertising (Bing) UET
• Pinterest Tag
• X (Twitter) remarketing pixel
• Google Ads conversion linker

Site functions

• Google reCAPTCHA, which blocks automated spam on our forms. It runs on pages that carry a form and is necessary for those forms to work.
• UserWay, the accessibility widget that lets visitors adjust how the site displays.
• Wordfence, which protects the site against attacks.
• Salesforce, where form submissions are sent so we can follow up.

Being straight with you about the advertising pixels

The six advertising tags listed above send information about your visit to those advertising companies. That is what they are for, and it happens on every page of this site unless you turn them off.

Under several state privacy laws, including in California, Colorado, Connecticut and Texas, sharing identifiers with advertising platforms in this way is treated as “selling” or “sharing” personal information, or as targeted advertising, even though no money changes hands. We would rather tell you that plainly than argue about the definition.

If you do not want it, the cookie banner on this site turns those tags off. See the next section.

Cookies and your choices

A consent banner appears on this website. You can use it to accept the analytics and advertising technologies described above, or to decline them. You can change your mind at any time using the Opt-out preferences link, which sits in the site footer and in the banner itself.

This site also honors the Global Privacy Control signal. If your browser or an extension sends a GPC signal, we treat that as a request to opt out of the sale and sharing of your information, and you do not need to do anything else.

Because Do Not Track is not interpreted consistently across browsers, we rely on the consent banner and Global Privacy Control rather than the Do Not Track header.

Blocking cookies entirely in your browser settings will also stop these tags, though some parts of the site may not work as intended.

Your privacy rights

Depending on where you live, state law may give you the right to ask what personal information we hold about you, to get a copy of it, to have it corrected or deleted, and to opt out of its sale or sharing and of targeted advertising. Several states also give you the right not to be discriminated against for exercising those rights, and a right to appeal if we turn a request down.

To make any of these requests, email info@avannis.com or call (303) 962-4960. We will need enough information to confirm who you are before we act, so that we do not hand your information to somebody else. If an authorized agent makes a request for you, we may ask you to confirm it directly.

If you were contacted as part of research we run for a bank or credit union, that institution is the one that decides how its research data is used. We will pass your request to them where that is the right route, and we will tell you when we do.

Nevada residents

Nevada residents may submit a request that we not sell covered information about them. Send that request to info@avannis.com.

Other Avannis websites

This policy covers us.avannis.com. Avannis also runs campaign landing pages and online tools on other addresses, and those may carry their own tracking. If you have a question about a specific page, email info@avannis.com and tell us the address you were on.

Children

This website is aimed at banking professionals and at adult customers of financial institutions. It is not directed at children, and we do not knowingly collect personal information from children through it.

Changes to this policy

If we change how this website handles personal information, we will update this page and change the date at the top. This policy is reviewed as our website and tools change.

Contact us

Questions about this policy, requests about your information, or concerns about a survey contact all go to the same place.

Avannis Inc.
4901 E Dry Creek Rd, Centennial, CO 80122
info@avannis.com
(303) 962-4960