CX tools for any size bank
Avannis will help you design a CX program that competes with the best in the industry.
Full Range of Methodologies
Most banks possess valid emails for around 60-70% of their customer base. Avannis offers a broad range of feedback methodologies so you can reach that other 30-40% and get deeper insights as well. Our flexible approach allows your bank to design a custom mix of methods based on your goals and your data landscape.
Multi-mode data collection:
Designed for Your Bank
- Listen to customers, employees….or both!
- Customize any of our 30+ bank specific surveys to align with your objectives
- Only pay for as many responses as you need
- Compare your scores with other banks your size
- Reporting breakouts will be programmed to match your organization hierarchy
- Create custom indexes to track what’s most important to your bank
- Choose which methodologies fit your customer demographics and data landscape
- Include custom reports that align with your workflow and expectations
- Connect with our API to import results into your CRM or unified data centers/dashboards
- Have ultimate flexibility with no long-term contracts
Over 20 Year of CX Banking Experience
Collecting feedback is only the first step toward building a differentiated service brand. The Avannis team has decades of experience to draw on and will share our thoughts to ensure your program is 100% successful.
- Navigating options and avoiding common pitfalls
- Best practices for building a service culture
- Building closed-loop and compliance workflows
- Maximizing ROI with growth and attrition strategies
- Guidance toward becoming Best-in-class
- Identifying insights that drive employee engagement
Avannis vs. Build Your Own
While self-serve software is a great match for some customer feedback projects, many users don’t anticipate the cost, complexity and internal resources required for a true customer or employee engagement campaign.
Avannis partners with best-in-class survey software providers, leveraging their technology at volume-cost, and adds a host of other critical services for a one-stop, bank-friendly solution. If your project requires things like reaching customers who don’t have email addresses, cross-survey list management, custom data analytics, questionnaire design, benchmarking, or experienced guidance, consider talking with us.