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We’ll Help You Level The Playing Field

Avannis provides community banks with scalable access to all the tools and resources available to larger competitors, including technology, expertise, management, industry data and more.

Why Avannis

CX tools for any size bank

Avannis will help you design a CX program that competes with the best in the industry.

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Full Range of Methodologies

Most banks possess valid emails for around 60-70% of their customer base. Avannis offers a broad range of feedback methodologies so you can reach that other 30-40% and get deeper insights as well. Our flexible approach allows your bank to design a custom mix of methods based on your goals and your data landscape.

Multi-mode data collection:

  • Online surveys with email or text invitations
  • Live telephone interviews
  • Automated IVR surveys
  • Post-call survey transfers
  • Website pop-up feedback invitations
  • Social media monitoring
  • Paper surveys
  • Email footer
Diverse Office Conference Room Meeting: Successful Black Female

Designed for Your Bank

  • Listen to customers, employees….or both!
  • Customize any of our 30+ bank specific surveys to align with your objectives
  • Only pay for as many responses as you need
  • Compare your scores with other banks your size
  • Reporting breakouts will be programmed to match your organization hierarchy
  • Create custom indexes to track what’s most important to your bank
  • Choose which methodologies fit your customer demographics and data landscape
  • Include custom reports that align with your workflow and expectations
  • Connect with our API to import results into your CRM or unified data centers/dashboards
  • Have ultimate flexibility with no long-term contracts
Client consulting with a agent

Over 20 Year of CX Banking Experience

Collecting feedback is only the first step toward building a differentiated service brand. The Avannis team has decades of experience to draw on and will share our thoughts to ensure your program is 100% successful.

  • Navigating options and avoiding common pitfalls
  • Best practices for building a service culture
  • Building closed-loop and compliance workflows
  • Maximizing ROI with growth and attrition strategies
  • Guidance toward becoming Best-in-class
  • Identifying insights that drive employee engagement
Build Your Own

Avannis vs. Build Your Own

While self-serve software is a great match for some customer feedback projects, many users don’t anticipate the cost, complexity and internal resources required for a true customer or employee engagement campaign.

Avannis partners with best-in-class survey software providers, leveraging their technology at volume-cost, and adds a host of other critical services for a one-stop, bank-friendly solution. If your project requires things like reaching customers who don’t have email addresses, cross-survey list management, custom data analytics, questionnaire design, benchmarking, or experienced guidance, consider talking with us.