Business Banking Surveys2018-08-23T23:19:37+00:00

Business Banking Surveys

Business Relationship Manager Survey

Measures business customer perceptions of their relationship manager on a matrix of key attributes.

  • Clearly separates perspectives of business managers and owners versus administrative roles
  • Measures reliability, trustworthiness, understanding your business, and other attributes that create a competitive business banking relationship.
  • Identifies which aspects of the relationship are below expectations and delves deeper into those issues to provide actionable insights.
  • Determines the degree to which each insight is impacting satisfaction, loyalty and share of wallet.
  • Provides business customer perspective of your strengths compared to competitors
  • Quantifies usage by channel and satisfaction with each customer touch-point.

Business Services Post-Transaction Survey

Measures the level of service businesses are experiencing with you on a day-to-day basis. Business customers are contacted after interacting with a branch or telephone employee regarding a business account, or after contacting your card services group, direct deposit group or cash management group with a question or concern. Provides detailed feedback about operational effectiveness from the customer perspective, identifies pain points and gives month-to-month trending. Avannis provides you with timely alerts when business customers have urgent concerns that need to be addressed quickly.