Business Banking Surveys

Business Relationship Manager Survey
Business Services Post-transaction Survey

Business Relationship Manager Survey

Measures business customer perceptions of their relationship manager on a matrix of key attributes.

• Clearly separates perspectives of business managers and owners versus administrative roles
• Measures reliability, trustworthiness, understanding your business, and other attributes that create a competitive business banking relationship.
• Identifies which aspects of the relationship are below expectations and delves deeper into those issues to provide actionable insights.
• Determines the degree to which each insight is impacting satisfaction, loyalty and share of wallet.
• Provides business customer perspective of your strengths compared to competitors
• Quantifies usage by channel and satisfaction with each customer touch-point.

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Business Services Post-Transaction Survey

Measures the level of service businesses are experiencing with you on a day-to-day basis.  Business customers are contacted after interacting with a branch or telephone employee regarding a business account, or after contacting your card services group, direct deposit group or cash management group with a question or concern.  Provides detailed feedback about operational effectiveness from the customer perspective, identifies pain points and gives month-to-month trending.  Avannis provides you with timely alerts when business customers have urgent concerns that need to be addressed quickly.
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