Privacy Policy
Last updated: 28 September 2026
Avannis Inc.
Avannis provides research and consulting services to the financial services industry in the area of customer satisfaction, loyalty and customer experience improvement. Avannis collects responses from client customers regarding their experiences with the bank and provides aggregated data in the form of reports, etc to clients for the purpose of understanding customer opinions and sentiments. This privacy policy describes how we treat information received from client customers when they respond to our surveys, as well as how we treat customer information provided to us by our clients. Please read the privacy policy carefully.
Information We Collect
Avannis collects only information about customer opinions and sentiments. In most cases we do not ask for personal or financial information other than name or phone number to verify we are speaking with the correct person. In rare instances, at the request of a client, we may ask for some general demographic information such as income level, age or education level. All respondents have the right to decline answering any survey question. Personal information such as age, income etc. is used ONLY in aggregate, is never sold to anyone, and is only shared with the financial institution that requested its collection. Avannis clients do not provide Avannis with personal account information. In most cases, Avannis only receives customer name, phone number and an indication that the customer recently interacted with their financial institution.
Usage Information
Avannis uses the information collected in our surveys for three purposes: 1) To provide aggregated data to our clients for the purpose of understanding customer opinions and sentiments and to be able to improve their services for their customers. 2) In some cases, clients will be provided with individual customer responses if, and only if, the customer indicates a high degree of dissatisfaction and would like someone from their financial institution to contact them to resolve the issue. 3) Avannis uses aggregated data across all clients to identify industry level metrics and trends.
Security
The information we collect is stored in limited access servers. We maintain appropriate safeguards to protect the security, integrity, and privacy of these servers and of information collected in our surveys. Except as described above, we will not use or intentionally disclose any personally identifiable information about you to any unaffiliated third parties without your consent.
Your Ability to Opt Out
Respondents can notify Avannis that they do not wish to participate in future surveys and any phone number provided will be permanently removed from our lists. Upon request, we will also forward the opt out request to the financial institution who provided it to us, though we cannot guarantee their actions to remove the respondent from their lists.
Cookies
We employ cookie technology to help visitors and users move faster through the web surveys and to make it easy for them to leave a survey and return to the same place at a later time. A cookie is a string of information sent by a website and stored on your hard drive or temporarily in your computer’s memory. This allows the website to recognize you as you move through the survey without having to keep asking you for additional information.
Policy Modifications
We may change this Privacy Policy from time to time and will share those changes with affected parties in a timely manner.
Our website
The sections above cover our survey research. This section covers this website, us.avannis.com. The survey commitments above apply to survey information. Information collected through this website is handled as described here, and is shared with the service providers listed below.
What this website collects
When you fill in a form on this site, we receive what you enter. That is generally your name, your work email address, your phone number, your institution, and anything you write in the message field. Those submissions go into our customer relationship management system so we can respond to you.
Like most websites, this one also collects technical information when you visit, even if you never fill anything in. That includes your IP address and the approximate location derived from it, your browser and device type, the pages you view, the date and time of your visit, and the page, search or advertisement that brought you here. This happens through cookies and similar technologies.
Who receives information from this website
- Analytics providers, who help us understand how people find and use the site. We use Google Analytics.
- Advertising and social media platforms, which support marketing measurement and audience building. These include Google, Meta, LinkedIn, Microsoft and Pinterest.
- Website security and anti-spam providers, which protect the site and keep automated submissions out of our forms.
- Accessibility providers, which power the tool that lets visitors adjust how the site displays.
- Customer relationship and business communication providers, where form submissions are stored so our team can follow up with you.
Survey responses are not used for advertising. Under several state privacy laws, including in California, Colorado, Connecticut and Texas, using analytics and advertising technologies can be treated as “sharing” or “selling” personal information, or as targeted advertising, even where no money changes hands. You can turn these technologies off at any time, as explained below.
Cookies and your choices
A consent banner appears on this website. You can use it to accept the analytics and advertising technologies described above, or to decline them. You can change your mind at any time using the Your Privacy Choices link in the site footer.
This site also honors the Global Privacy Control signal. If your browser or an extension sends a GPC signal, we treat that as a request to opt out of the sale and sharing of your information.
Your privacy rights
Depending on where you live, state law may give you the right to ask what personal information we hold about you, to get a copy of it, to have it corrected or deleted, and to opt out of its sale or sharing and of targeted advertising. To make any of these requests, email info@avannis.com or call (303) 962-4960. We will need enough information to confirm who you are before we act.
Contact us
Questions about this policy, requests about your information, or requests to opt out of future surveys all go to the same place.
Avannis Inc.
6400 South Fiddlers Green Circle, Suite 300
Greenwood Village, CO 80111
United States
info@avannis.com
(303) 962-4960