Open Roles

Overview

Avannis LLC – $15/hour | W2 Position | Paid Training

Avannis is a Denver-based market research firm looking for motivated, professional individuals to join our team as Part-Time Telephone Interviewers. For over 20 years, we’ve helped community banks and credit unions improve their customer experience, and we’re excited to welcome new team members who enjoy connecting with people over the phone.

This is a work-from-home position available to residents of Colorado, Arizona, Texas, or Idaho.

What You’ll Do

• Call customers of community banks and credit unions to ask about their recent experience
• Conduct friendly, professional conversations — absolutely no sales involved
• Clearly and accurately summarize customer feedback after each call
• Most customers are happy to participate (approximately 80–90%)
• Typical calls last about 3–5 minutes

What We’re Looking For

• Experience speaking with customers or clients over the phone
• Pleasant, confident phone voice with strong listening skills
• Ability to follow a script naturally while keeping conversations engaging
• Basic understanding of banking products and terminology
• Reliable, organized, and self-motivated with strong attention to detail
• Excellent writing, spelling, and grammar skills
• Willingness to complete criminal and credit background checks

Work-From-Home Requirements

• Must live in Colorado, Arizona, Texas, or Idaho
• Available at least 4 days per week (4–5 hour shifts, Monday–Saturday)
• Quiet, distraction-free workspace
• Desktop or laptop computer with reliable high-speed internet
• Cell phone or landline

Training & Compensation

• Paid remote training provided
• $15.00 per hour
• Paid twice per month
• W2 employee position

How to Apply

If this sounds like a great fit, please email your resume and letter of interest to
jobs@avannis.com.

Job Description

Avannis is a financial services consulting firm that has spent more than two decades helping banks and credit unions measure, understand, and improve their customer experience. Through banking-specific research programs, industry benchmarking, and hands-on guidance — experienced people, not just technology — we turn customer feedback into actionable insight that helps financial institutions strengthen relationships, reduce attrition, uncover growth opportunities, and improve employee engagement.

The Client Support Specialist owns client and internal issues end to end — understanding what the customer actually needs, reproducing the problem, translating it into clear direction for our development team, and staying with it until it’s verifiably fixed. Ticket volume is manageable, but the problems arrive incomplete. You’ll be making good decisions quickly with partial information: deciding what to ask, what to check, what’s actually broken, and what engineering needs to know — and then moving.

What You’ll Do

• Serve as the first point of contact for client and internal support tickets across Avannis applications, responding promptly and professionally within defined SLA parameters
• Distill unclear or incomplete reports into a precise problem statement, asking targeted follow-up questions and checking account history, recent releases, and system status before escalating
• Separate what a client observed from what they concluded — reports often arrive as diagnoses rather than symptoms
• Reproduce reported issues to confirm and characterize them before involving engineering
• Take genuine ownership of problems, using knowledge-base documentation, product tools, and AI research tools before reaching for a colleague
• Translate customer reports into clear, developer-ready GitHub issues — steps to reproduce, expected vs. actual behavior, affected accounts, and business impact
• Own each issue through the build cycle: keep the client updated, advocate for their priority, and verify the fix resolves the original symptom before closing
• Translate technical solutions back into plain-language explanations clients and colleagues can act on
• Create and maintain support documentation and knowledge-base articles in Markdown
• Support Avannis colleagues with internal requests — system access, data questions, and troubleshooting
• Perform the routine operational work that keeps systems healthy: daily processes, database upkeep, data imports, and sample processing

What We’re Looking For

• Decisiveness under ambiguity — the ability to size up an unclear problem quickly, act on incomplete information, and still recognize when something isn’t actually resolved. This is the single most important trait for this role.
• Excellent written and verbal communication, with a warm, professional presence in front of clients
• Strong problem-solving instincts and real intellectual curiosity
• Technical aptitude and the ability to learn new software, data tools, and systems quickly
• Comfort and fluency using AI tools to research and resolve problems independently, including the judgment to review and correct what those tools produce
• Ability to write clean Markdown, or to produce it with AI assistance and edit it well
• Good judgment about when to solve and when to escalate

Nice to Have

• Prior experience in technical support, QA, or a developer-adjacent support role
• Exposure to databases/SQL, spreadsheets, or ticketing / help-desk platforms
• Familiarity with GitHub or similar issue trackers
• Experience in banking or market research industries

Compensation & Benefits

• Base salary: $58,000–$74,000 per year, based on experience
• Medical, dental, and vision coverage
• SIMPLE IRA with company match
• Paid vacation and company holidays
• Remote-first, with work-from-home flexibility

Why This Role Is Different

This isn’t ticket triage. You’ll be the person who decides what’s actually wrong before anyone writes a line of code — and the person who makes sure the fix genuinely solved the problem the client reported. It’s an ideal role for a sharp, curious, technically minded communicator who knows the difference between resolving an issue and closing it.

How to Apply

Send a resume to jobs@avannis.com with “Client Support Specialist” in the subject line. Feel free to include any additional information you’d like us to know about you and your background in the body of the email.

Semi-finalists will be asked to complete a values survey. Finalists will be invited to complete a short unpaid skills exercise (about 15 minutes).

Avannis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Overview

Avannis helps banks and credit unions understand and improve the experience they deliver to their customers and members. We run customer and member experience research programs and deliver the results in clear, client-ready presentation decks.

Every research deck we deliver includes short written observations beneath the charts and an executive summary at the front. These are plain-language narratives: they describe what the data shows, clearly and accurately, so a busy reader understands the results without studying every chart. We are hiring a part-time Research Report Writer to produce these observations and the executive summary.

This is a writing role, not an analyst role. Our research team handles analysis and recommendations. Your job is to read charted survey results, describe what they show in a consistent, professional voice, follow our templates and style guide closely, and get every number right. We will train you on our format and review your first several decks closely. You will use AI writing tools to speed up first drafts; the value you add is context, quality, accuracy, consistency, and human prose.

This is a steady part-time role with a predictable rhythm. Our deck schedule is set months in advance: about seven months a year run at 8 to 10 decks per month (roughly 30 to 35 hours of work), and the remaining months are lighter at 3 to 7 decks. That averages about 25 hours a month, or 300 hours a year. We guarantee a minimum of 15 paid hours every month, share the full deck calendar with you up front, and the work itself can be scheduled flexibly around each deck’s deadline.

What You Will Do

• Review the charts, tables, and open-ended comments in each client deck and write a short, factual observation for each slide that needs one, following our templates and style guide
• Write the executive summary for each deck: a concise narrative of the main results, notable changes from the prior period, and areas of relative strength and weakness, as shown in the data
• Use AI writing assistants to draft quickly, then edit for accuracy, clarity, and consistency with our house style
• Check every number, percentage, and comparison in your text against the underlying charts before handoff
• Flag anything that looks off in the data or that you are unsure how to describe, rather than guessing
• Incorporate reviewer feedback and apply it forward so later decks need fewer edits
• Help keep our style guide, example library, and AI prompts current
• Track time accurately and meet agreed deck turnaround times (typically 1-2 business days from receiving charted data)

What We Are Looking For

• Excellent written English: clear, concise, concrete, and free of filler. You will be asked for a writing sample and to complete a short writing exercise
• Comfortable reading charts and simple tables and describing them accurately (for example, “Satisfaction with branch staff rose 4 points to 87%, the highest of the six service areas measured”)
• Meticulous attention to detail; you notice when a number in the text does not match the chart
• Able to follow templates and a style guide closely and produce consistent output deck after deck
• Experience using AI writing tools (ChatGPT, Claude, Copilot, or similar) and editing their output critically
• Reliable and self-directed in a low-touch, deadline-driven environment with fluctuating volume
• Working knowledge of PowerPoint and Excel or Google Sheets

Helpful but not required: 1 to 4 years in research, reporting, journalism, technical or business writing, or a similar role; familiarity with surveys, satisfaction or NPS measurement, or banking and credit unions.

Compensation and Benefits

• Pay: $20 to $24 per hour, depending on experience
• Guaranteed minimum: 15 paid hours per month, regardless of deck volume. Most months run 20 to 35 hours on a schedule shared well in advance; hours above 40 in a month require prior approval
• Classification: Part-time, non-exempt W-2 employee. Not eligible for health insurance (under 30 hours per week)
• Benefits: Paid sick leave in accordance with applicable state law; retirement matching eligibility after first year
• Location and schedule: Fully remote. Must be authorized to work in the United States and reside in Arizona, Idaho, Utah, or Texas. Core availability for occasional 30-minute check-ins during Mountain Time business hours

How to Apply

Send a resume to jobs@avannis.com along with a writing sample (preferably one where you describe data, results, or findings for a general audience). Please also include two or three sentences on how you currently use AI tools in your writing. Semi-finalists will be asked to complete a values survey. Finalists will be invited to complete a short unpaid writing exercise (about 30-40 minutes) using a sample set of slides.

Avannis is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.