Avannis provides a full range of tools and services for financial institutions to measure and improve customer satisfaction and loyalty. All of our services are customizable to your specific strategy or approach. Services are offered both as stand-alone offerings (so you can choose only what you need to fill in the gaps in your existing program) or as a full program of measurement, reporting, analyis and guidance. With all Avannis services, you get a dedicated Avannis representative to support you, a high level of flexbility and customization, no long-term contracts and relevant benchmarking.
Measurement Tools
Avannis offers a full range of measurement options and will work with you to determine the best ways to reach your customers while keeping costs down.
Feedback Management
Avannis feedback management provides a comprehensive array of options to get the right information to the right people at the right time.
Expertise & Guidance
The Avannis team has been measuring and improving customer loyalty for financial institutions for over 20 years.
Training & Coaching
Avannis is your partner in achieving, not just measuring, best-in-class service. Providing proper feedback, training and coaching are key elements of any successful service delivery initiative.
Benchmarking
The challenge with benchmarking has always been the ability to find industry metrics that are comparable with those used within your organization.
Problem Resolution
Whether issues come to your attention through an Avannis feedback channel or some other method, this tool helps you track potential defections and turn them into memorable positive experiences for your customers.