Each internal support group receives a report detailing how the various customer-facing staff who interact with them feels about their service. Open-ended feedback is typically provided as well as key outcome measures such as overall satisfaction.
Once feedback is received, Avannis will help you sort through the data and determine next steps. Action planning and goal setting for internal support groups can be challenging because functions vary so widely from one department to the next. Our team will provide best practices and guidance on how best to digest the data at both macro and individual department levels.