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Sentiment Analysis
With all customer comments coded, view overall sentiments for any portion of your business.
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Industry Comparisons
Compare to your peers on overall satisfaction and Net Promoter Score in addition to narrow behaviors like upselling at the teller window.
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Segmentation
We can break out your scores in multiple ways….by employee/branch, demographic, profitability code, product, etc. If you possess the data, we can report it.
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Dashboarding
Avannis reporting is fully customizable and allows you to quickly gain actionable insights. Dashboards include view of aggregated data, narrow behaviors, and customer comments.
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Coaching Forms
Each customer conversation generates a coaching form for team and individual growth. Training and communication can be logged and later retrieved for regular reviews.
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Action Items
Alerts are pushed within one business day to notify you of uncovered ways to make or save you money.
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Push Reporting
Notifications fitting any set of criteria can be pushed directly to team and branch members as soon as the data is collected. These notifications keep staff engaged in a positive way and enable recovery efforts to be prompt and effective.
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Role-Based Reporting
Avannis reporting provides each member of your organization the right information to manage their specific roles and responsibilities. Executives get a full view of all reserach results across channels while branch managers see how each of their individual staff members are performing.
Schedule a 15-minute demo call!
Don’t worry, we’ll never share or sell your personal information.
No long-term contracts
- No Cost Industry Benchmarking
Dedicated Support