Open Roles

Overview

Avannis is seeking a dedicated Client Success and Retention Specialist to join our dynamic team.
In this role, you’ll strengthen client relationships, guide them through their journey with Avannis,
and ensure they achieve their goals with our proprietary software solutions. Your proactive approach
to client success and retention will maximize customer satisfaction and lifetime value.

Key Responsibilities

Client Support

• Act as the primary point of contact for a portfolio of banking clients, maintaining strong and trusted relationships.
• Address client inquiries, troubleshoot software-related issues, and deliver timely and expert solutions.

Client Success and Retention

• Strengthen client adoption of Avannis’ software services by guiding them through a well-defined customer journey.
• Identify client needs, uncover upsell opportunities, and recommend tailored solutions to drive customer success.
• Proactively address potential attrition risks, mitigate competitive threats, and minimize churn to maximize client lifetime value.

Onboarding and Implementation

• Lead the onboarding process for new clients, ensuring a seamless and efficient transition to Avannis’ platform.
• Customize Avannis’ software to align with clients’ unique goals and objectives, setting them up for success from the start.
• Manage updates and enhancements for existing client projects, ensuring continuous delivery of value.

Continuous Improvement

• Identify opportunities for innovation by proposing solutions to client needs that extend beyond the platform’s current capabilities.
• Collaborate with the development team to design and implement new features based on client feedback.
• Utilize applications such as MS Access, MS Excel, Tableau and other basic tools, to create interim solutions for reporting tailored to meet the client’s needs and requirements.

Qualifications

• Proven experience in client success, retention, or account management roles, preferably within SaaS or financial services industries.
• Strong problem-solving skills, with the ability to anticipate client challenges and proactively deliver solutions.
• Technical proficiency with MS Excel, MS Access, database queries, JSON strings, or similar tools is a plus.
• Excellent communication and relationship-building skills, with a client-centric approach.
• Detail-oriented with the ability to manage multiple priorities and deadlines effectively.

Please note: A personal computer, phone line, and internet connection must be provided by the employee.

Application

To apply, please send your resume together with a paragraph about what interests you about this position, how it fits with your situation, and how your background makes it a fit. You may send your application to jobs@avannis.com.

Overview

Avannis, a market research firm headquartered in Denver, is looking for experienced professionals with a strong work ethic who would like to work part-time from home. (Applicants must live in the states of Colorado, Arizona or Idaho). Work with a team of experienced professionals who have been doing this successfully for 20 years.

Work afternoon/evenings, 6-10 hours per week calling customers and asking for their feedback about service they received from their bank. Absolutely no sales involved. 80-90% of the people we contact are happy to provide their feedback. Successful candidates will be comfortable calling people and asking for their feedback. Our approach is professional and engaging, but never pushy and always respectful. After completing an interview, a detailed summary of the conversation is required providing insights into the customer’s point of view. A typical call takes about 10-15 minutes to complete.

Job Requirements

• Live in the states of Colorado, Arizona or Idaho
• 1-2 years experience speaking with executives and/or high value customers
• Must be willing to submit to criminal and credit background checks
• Pleasant and upbeat telephone voice and demeanor
• Proven ability to complete assignments
• Ability to read a script without sounding scripted
• Ability to listen carefully and formulate thoughtful, intelligent questions on the fly
• Strong understanding of basic retail banking products and terminology
• Organized and self motivated to complete ongoing monthly assignments
• Strong writing, spelling and grammar skills
• Strong internet navigation skills

Work From Home Requirements

• Available at least 2 times a week between 3-8pm, Monday through Friday
• A quiet room where you will not be disturbed and which is not vulnerable to outside noise
• A computer with a reliable high-speed internet connection

Training

Training requires 3-4 sessions of 2 hours each and can be done completely over the phone.

Compensation

• $4.50 per completed survey
• Most interviewers complete 3-4 surveys per hour when they stay focused for 2-4 hours at a time

Application

To apply, please send your resume together with a paragraph about what interests you about this position, how it fits with your situation, and how your background makes it a fit. You may send your application to jobs@avannis.com.

Overview

Do you have a passion for numbers, quality and accuracy? Do you get annoyed by spelling errors or minor mistakes?
Are you good at developing and following processes and routines? Do other people tell you to stop nitpicking?

And are you looking for remote work anywhere from 5-8 hours / day?
If you answered yes to all of these questions, then this position might be for you.

Avannis is seeking a dedicated Reporting and Quality Control Specialist to join our dynamic team.
In this role, you’ll generate monthly and quarterly reports for Avannis clients using established processes
and then vigorously ensure all numbers, statements, labeling and content are 100% accurate.
You will take ownership and pride in delivering impactful reports to our client account managers who can trust
they will not be caught off guard in front of a client by a mistake in a report.

This position also offers opportunities for growth in highly marketable skills such as business intelligence technology,
developing and writing market insights, and using database queries.

Key Responsibilities

• Generate monthly executive reports for clients using Excel, Powerpoint, and Tableau
• Follow established processes to ensure 100% accuracy of reports
• Take full ownership for ensuring the quality of the reports that are received by clients
• Learn to use business intelligence tools for report generation

Skills required

• A passion for accuracy
• Proven ability to develop and religiously follow well-defined processes
• Microsoft Office suite, including Access
• An interest and aptitude for learning additional skills, including business intelligence
• Exceptional writing, spelling and grammar skills
• Ability to adapt to changing priorities and meet strict deadlines
• Background in Tableau is a strong advantage, but not required

Why Join Avannis?

At Avannis, we specialize in customer experience technology and expertise for retail banking.
Our mission is to deliver world-class tools and insights scaled for community banks and credit unions.
Since 2007, we’ve proudly partnered with clients across North America and are on a path of
aggressive growth over the next 3-5 years.

We’re not just a company; we’re a team united by shared values and a passion for innovation. Working at Avannis means:

• Entrepreneurial spirit: Thrive in a fast-paced, rewarding environment where every contribution matters.
• Team collaboration: Jump in to help others meet deadlines and achieve success.
• Commitment to excellence: Deliver high-quality work, double-check for accuracy, and embrace constructive feedback.
• Growth mindset: Join a culture that values learning and continuous improvement.

Application

To apply, please send your resume together with a paragraph about what interests you about this position, how it fits with your situation, and how your background makes it a fit. You may send your application to jobs@avannis.com.

About Avannis

At Avannis, we’re revolutionizing client experiences for the banking industry with cutting-edge software solutions.
Join a collaborative and innovative team that values humility, flexibility, and integrity while delivering impactful results.
We’re seeking a creative and tech-savvy Interactive Development Designer to help us take our proprietary platform to the next
level by delivering exceptional user experiences that delight our clients.

If you thrive at the intersection of design and development and love crafting intuitive, visually stunning, and functional
interfaces, we’d love to hear from you!

Key Responsibilities

1. Front-End Development

• Build and maintain user-facing features with React and modern JavaScript (ES6+).
• Develop responsive designs using HTML, CSS, and frameworks like Bootstrap or Materialize.

2. UX/UI Design & Collaboration

• Design, prototype, and develop responsive interfaces for Avannis’ software.
• Create wireframes, mockups, and interactive prototypes to effectively communicate design concepts.
• Work closely with product and design teams to deliver consistent and high-quality user experiences.
• Provide feedback and suggest improvements to enhance UX/UI across the application.

3. Interactive Development

• Implement front-end designs in collaboration with developers using modern frameworks and tools.
• Ensure interactive features are accessible, cross-browser compatible, and perform well on all devices.
• Collaborate with offshore development teams to implement designs into code.

4. Cloud Deployment & Integration

• Work within AWS-based environments for hosting and deploying front-end assets.
• Coordinate with back-end developers (PHP, MySQL) to ensure seamless integration.
• Optimize applications for speed, scalability, and reliability.

5. Client-Centric Solutions

• Partner with the Client Success team to understand feedback and deliver customized solutions.
• Conduct usability testing to analyze user behavior and improve workflows.
• Tailor user interfaces to align with clients’ goals for an intuitive experience.

6. Continuous Improvement

• Identify opportunities to enhance platform functionality and engagement.
• Stay updated on design trends, tools, and best practices to keep Avannis ahead of the curve.
• Propose and implement innovative design strategies to align with our long-term vision.

Qualifications

• Experience: 3+ years in UI/UX design, web development, or a related role
  (SaaS or financial services experience is a plus).
• Technical Expertise:
  • Proficiency with design tools like Figma, Adobe XD, or Sketch.
  • Strong skills in HTML, CSS, JavaScript, and responsive design.
  • Experience with full-stack JavaScript frameworks (e.g., Express, Next.js, Remix, SvelteKit).
  • Knowledge of accessibility (WCAG), usability testing, and UX best practices.
• Soft Skills:
  • Exceptional problem-solving skills and a user-first mindset.
  • Strong communication and collaboration abilities.
  • Detail-oriented with excellent project management skills.
• Bonus Skills:
  • Experience with data visualization tools (e.g., Tableau, D3.js) or interactive dashboards.
  • Familiarity with JSON, API integration, and database concepts.

Note: A personal computer, phone line, and internet connection are required for this role.

Application

To apply, please send your resume together with a paragraph about what interests you about this position, how it fits with your situation, and how your background makes it a fit. You may send your application to jobs@avannis.com.