Problem Resolution Tracking2018-08-29T21:50:22+00:00

PROBLEM RESOLUTION TRACKING

Whether issues come to your attention through an Avannis feedback channel or some other method, this tool helps you track potential defections and turn them into memorable positive experiences for your customers.
Any customer who expresses a concern or unresolved issue during an Avannis survey or interview is automatically entered into this system and follow-up is assigned to a member of your team.

Whether issues come to your attention through an Avannis feedback channel or some other method, this tool helps you track potential defections and turn them into memorable positive experiences for your customers.
Any customer who expresses a concern or unresolved issue during an Avannis survey or interview is automatically entered into this system and follow-up is assigned to a member of your team.

Issues that surface from sources other than Avannis can also be entered into the tool and tracked through resolution.
Aggregate reporting from this tool allows you to see trends in the kinds of issues that customers are facing, in which channels, branches and teams they are occuring, and the amount of time it takes to get them resolved.

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