Listen Closely - Your Employees are Talking...
Avannis is the ICBA partner that provides employee feedback (and customer and market research) for banks. With ICBA membership, banks may choose to participate in a $0 engagement study or choose to design custom research. Industry panel averages are prolific and unparalleled in banking. Keep competitive as an employer by listening to your employee voice regularly (catch separation reasons, gauge compensation perceptions, confirm how to improve culture, gauge manager effectiveness and onboarding).
Gauge engagement annually at a minimuim…
Maybe you want to start listening with ICBA’s Best Community Bank to Work For campaign each summer. It is $0 for ICBA banks to participate. This campaign comes with a chance to WIN the commendation in your asset class, along with benchmarks on 40 questions.
Maybe you’re ready for a more CUSTOM engagement study where the research is yours to collaborate on, and the reporting is prolific allowing you to find specific pain points and solutions down at the department and segment level.
Evaluate engagement findings for the need to monitor internal quality…
Maybe your engagement study pinpoints inter-team concerns, inconsistent expectations and/or service and support concerns. Add an internal service satisfaction program so ALL departments are held to your bank’s service standards, and not only those that directly touch customers. ISS programs allow measurement of inter-team servicing/interactions.
Monitor manager effectiveness.
Maybe your bank has a goal to develop managers and prevent attrition. These are two key drivers to monitor manager effectiveness, allowing employees to rate their leaders periodically.
Review exit and onboarding research.
Maybe your bank is ready to resolve operational and front-line turnover concerns. Maybe your engagement study shows a gap in training and you surmise it’s an onboarding issue. Both Exit and Onboarding measurement allows HR teams to keep a pulse on the bank trends.