Rates… down!

Rates are coming down! Everybody breathe…

We know community banks needed this news yesterday! The recent drop in interest rates not only reduces operating costs but also empowers local small businesses to invest in their growth—whether through facility expansions, equipment upgrades, or increased inventory. Looking at you, Loan Officers….

Community financial institutions are well-positioned to assist during this favorable period marked by lower rates, the holiday season, and a warm economy. Avannis is here to support, committed to enhancing your capabilities to better serve your clients.

Avannis specializes in helping financial institutions of all sizes make informed decisions with robust customer and member experience feedback and industry benchmarking. By listening everywhere, your e-team can focus on what matters most, and we know this will change quarter by quarter, year by year.

Case in point, Q1-Q3, the national aggregate experience data certainly showed rate sensitivity with perception of rates and fees at all-time lows. Banks and credit unions listening actively have been able to take targeted education approaches with certain branches, client groups, and even segment groups like gen z populations. Collection their customer voice made that possible, and Avannis provided the visibility needed to thrive in a competitive landscape.

The bottom line is this: in today’s dynamic economy, actively listening to client needs is more critical than ever. This week, however, let’s be grateful for the rate drop!