CX tools for any size credit union
Avannis will help you design a CX program that competes with the best in the industry.
Full Range of Methodologies
Most credit unions possess valid emails for around 60-70% of their member base. Avannis offers a broad range of feedback methodologies so you can reach that other 30-40% and get deeper insights as well. Our flexible approach allows your credit union to design a custom mix of methods based on your goals and your data landscape.
Multi-mode data collection:
- Online surveys with email or text invitations
- Live telephone interviews
- Automated IVR surveys
- Post-call survey transfers
- Website pop-up feedback invitations
- Social media monitoring
- Paper surveys
- Email footer
Designed for Your Credit Union
- Listen to members, employees….or both!
- Customize any of our 30+ credit union-specific surveys to align with your objectives
- Only pay for as many responses as you need
- Compare your scores with other financial institutions your size
- Reporting breakouts will be programmed to match your organization hierarchy
- Create custom indexes to track what’s most important to your credit union
- Choose which methodologies fit your member demographics and data landscape
- Include custom reports that align with your workflow and expectations
- Connect with our API to import results into your CRM or unified data centers/dashboards
- Have ultimate flexibility with no long-term contracts
Over 20 Years of CX Experience in Financial Services
Collecting feedback is only the first step toward building a differentiated service brand. The Avannis team has decades of experience to draw on and will share our thoughts to ensure your program is 100% successful.
- Navigating options and avoiding common pitfalls
- Best practices for building a service culture
- Building closed-loop and compliance workflows
- Maximizing ROI with growth and attrition strategies
- Guidance toward becoming Best-in-class
- Identifying insights that drive employee engagement
Avannis vs. Build Your Own
While self-serve software is a great match for some member feedback projects, many users don’t anticipate the cost, complexity and internal resources required for a true member or employee engagement campaign.
Avannis partners with best-in-class survey software providers, leveraging their technology at volume-cost, and adds a host of other critical services for a one-stop, credit union-friendly solution. If your project requires things like reaching members who don’t have email addresses, cross-survey list management, custom data analytics, questionnaire design, benchmarking, or experienced guidance, consider talking with us.