It’s Time for a Conversation
Lisa Jensen2020-10-07T22:54:18+00:00The automated digital world we’re living in has done a [...]
The One That Got Away: Dealing With Attrition Affordably
Lisa Jensen2020-09-29T15:18:00+00:00Customer attrition is a fact of life for all banks [...]
Why Your Institution’s Scores Might Be Dropping–And What You Can Do About It
Lisa Jensen2020-08-03T14:39:44+00:00As the COVID-19 quarantine winds down, some financial institutions are [...]
Step Up to the Challenge: Navigating COVID Recovery
Lisa Jensen2020-05-07T21:24:02+00:00In the current climate of uncertainty, it’s only natural to [...]
Taking it Personal: Being There for Customers in a Challenging Time
Lisa Jensen2020-05-07T18:27:34+00:00So many adjustments have had to be made throughout the [...]
AI is the Future of Banking’s “New Normal”
Lisa Jensen2020-04-28T20:07:31+00:00Continuing on with business as usual isn’t the only challenge [...]
How the PPP Can Make You the Small Business Customer’s Superhero
Lisa Jensen2020-04-08T19:12:56+00:00The current state of emergency has been a crazy rollercoaster [...]
Maintaining Contact With Customers During Tentative Times
Lisa Jensen2020-03-28T03:12:28+00:00COVID hit everyone out of left field. A Black Swan [...]
Customer Feedback Reveals They Still Want Your Brick-and-Mortar Branch
Lisa Jensen2020-03-12T21:41:15+00:00The popularity of online banks can’t be denied. In the [...]
What You Need to Know About ICBA LIVE
Lisa Jensen2020-03-04T23:12:52+00:00Trade shows are excellent places to stay on top of [...]