Why Credit Unions Should Be on Social Media

Did you know that about one in five credit unions are “Twitter quitters?” In other words, they had an account at one point but have since given up and stopped posting. We don’t blame them. Social media can be incredibly frustrating—how does one build followers, encourage interaction, and actually generate return on investment, anyway? But when done [...]

5 Ways Banks Can Leverage Customer Feedback

Many financial institutions recognize that sourcing and collecting customer feedback is important in a vague, nebulous way. Some send out an annual survey or otherwise periodically ask their customer base about satisfaction. Even an annual survey can produce a wealth of informative responses. But having these responses is just the first part of the equation; they do [...]

Avannis Becomes ICBA’s Newest Preferred Service Provider

Our goal here at Avannis has always been to guide financial institutions, both large and small, towards creating better customer experiences. In keeping with that goal, we’re pleased to announce that Avannis has been selected by the Independent Community Bankers of America® (ICBA) to become the group’s newest Preferred Service Provider. This places Avannis squarely on a list [...]

The Customer Experience Stats Banks Should Be Measuring

For financial institutions, customers are the key to just about everything – from revenue to reputation. But ultimately, they’re the key to sustained success. If your bank or credit union is planning to revamp its current customer outreach, a customer centric approach could be exactly what you need to re-energize your institution, identify and address weaknesses, and [...]

Reset your own password & Upgraded security

Simplify with Single Sign On!* More than just a password reset link Next time you access the login page, if you enter an incorrect username or password, an option to reset your password will appear.  Gone are the days when you have to reach out to your Avannis account administrator to reset your password. [...]

What are your customers saying about you?

Words can spread, they hurt, and they can be difficult to take back. Our customer’s opinions of us can spread, they are difficult to take back and they can hurt. Our customer’s words can dissolve our credibility not only with our customers, but also our potential future customers. Some of our loyal bank customers might have enough [...]